Return, Exchange & Delivery Claims Policy
1. A request for return/exchange must be made via email to returns@jauniforms.com within 21 days of the invoice date, and include:
• invoice number that pertains to the return/exchange request
• whether you are requesting a return or exchange
• item(s) you would like to return or exchange
• why you are requesting the return or exchange
2. Please note, items that are not eligible for return or exchange are:
• items with logos (embroidery, heat transfer, or silkscreen)
• custom made items
• items that have been modified or altered
• items that have been worn
• items that have been washed
3. When the return/exchange request has been approved, a return authorization number (RA#) will be provided.
4. Items are to be shipped back to J.A. Uniforms within 5 business days of receiving the return authorization.
5. J.A. Uniforms will provide a shipping label, only in instances, in which the return is precipitated by a J.A. Uniforms error.
6. Include the RA# on the outside of the box.
7. Ship authorized returns/exchanges to:
J.A. Uniforms Inc
12323 SW 132nd Court
Miami, FL 33186-6477
Attention: Returns
8. Returns may be subject to a restocking charge.
9. A credit memo will be emailed once items have been received by J.A. Uniforms and inspected.
10. Items shipped to J.A. Uniforms without a RA# or beyond the 5-business day time frame indicated in (4.) will not be eligible for credit.
Delivery Claims
Claims regarding delivery errors, shortages, missing items, incorrect shipments, or orders reported as not received must be submitted via email to returns@jauniforms.com within 21 days of the invoice date. Claims received after this period may not be eligible for investigation, replacement, or credit.
Returns & Exchanges
1. A request for return/exchange must be made via email to returns@jauniforms.com within 21 days of the invoice date, and include:
• invoice number that pertains to the return/exchange request
• whether you are requesting a return or exchange
• item(s) you would like to return or exchange
• why you are requesting the return or exchange
2. Please note, items that are not eligible for return or exchange are:
• items with logos (embroidery, heat transfer, or silkscreen)
• custom made items
• items that have been modified or altered
• items that have been worn
• items that have been washed
3. When the return/exchange request has been approved, a return authorization number (RA#) will be provided.
4. Items are to be shipped back to J.A. Uniforms within 5 business days of receiving the return authorization.
5. J.A. Uniforms will provide a shipping label, only in instances, in which the return is precipitated by a J.A. Uniforms error.
6. Include the RA# on the outside of the box.
7. Ship authorized returns/exchanges to:
J.A. Uniforms Inc
12323 SW 132nd Court
Miami, FL 33186-6477
Attention: Returns
8. Returns may be subject to a restocking charge.
9. A credit memo will be emailed once items have been received by J.A. Uniforms and inspected.
10. Items shipped to J.A. Uniforms without a RA# or beyond the 5-business day time frame indicated in (4.) will not be eligible for credit.
Delivery Claims
Claims regarding delivery errors, shortages, missing items, incorrect shipments, or orders reported as not received must be submitted via email to returns@jauniforms.com within 21 days of the invoice date. Claims received after this period may not be eligible for investigation, replacement, or credit.