Return & Exchange Policy

1. A request for return/exchange must be made via email to returns@jauniforms.com within 21 days of the invoice date, and include:
 • invoice number that pertains to the return/exchange request
 • whether you are requesting a return or exchange
 • item(s) you would like to return or exchange
 • why you are requesting the return or exchange

2. Please note, items that are not eligible for return or exchange are:
 • items with logos (embroidery, heat transfer, or silkscreen)
 • custom made items
 • items that have been modified or altered
 • items that have been worn
 • items that have been washed

3. When the return/exchange request has been approved, a return authorization number (RA#) will be provided.

4. Items are to be shipped back to J.A. Uniforms within 5 business days of receiving the return authorization.

5. J.A. Uniforms will provide a shipping label, only in instances, in which the return is precipitated by a J.A. Uniforms error.

6. Include the RA# on the outside of the box.

7. Ship authorized returns/exchanges to:

 J.A. Uniforms Inc
 12323 SW 132nd Court
 Miami, FL 33186-6477
 Attention: Returns

8. Returns may be subject to a restocking charge.

9. A credit memo will be emailed once items have been received by J.A. Uniforms and inspected.

10. Items shipped to J.A. Uniforms without a RA# or beyond the 5-business day time frame indicated in (4.) will not be eligible for credit.