Return & Exchange Policy

1. Items with decoration added (for example embroidery, heat transfer, silkscreen), custom made items, items that have been modified, and items that have been worn are not eligible for returns or exchanges.

2. Returned items must be unworn, unwashed, unaltered, and in original packaging/tags to be eligible for a credit.

3. Items shipped without a return authorization number will not be eligible for credit.

4. A request for return authorization must be made via email to returns@jauniforms.com within 21 days of the invoice date to receive a credit memo.

5. If your items are eligible for return email returns@jauniforms.com and include:
   • Invoice number that was emailed to you when your order shipped
   • Indicate if you would like to make a return or exchange
   • Indicate the item(s) you would like to return or exchange and why

6. Once you’ve sent your return/exchange request, you will receive a response within 1 business day with the return authorization number (RA#) and return instructions.

7. Items are to be shipped back by you within 5 business days of receiving return authorization with the RA# written on the outside of the box to:

    J.A. Uniforms Inc
    12323 SW 132nd Court
    Miami, FL 33186-6477
    Attention: Returns

8. A credit memo will be emailed within 3 business days from receipt of the items and approved inspection.
   Please note a credit memo will not be issued for the following:
   • Items sent back without return authorization
   • Items sent back outside of the 5-business day time frame from return authorization
   • Items that do not adhere to our return & exchange policy