Return & Exchange Policy


1. Items with decoration added, custom made, modified items, are not eligible for returns or exchanges.

2. Items shipped must be unworn, unwashed, unaltered, and in original packaging/tags to be eligible for a credit.

3. Items shipped without a return authorization number will not be eligible for credit.

4. A request for return authorization must be made via email to [email protected] within 21 days of the invoice date to receive a credit memo.

5. If your items are eligible for return email [email protected] and include:

       •  Invoice number that was emailed to you when your order shipped

       •  Indicate if you would like to make a return or exchange with reasoning

       •  Indicate the item(s) you would like to return or exchange.

6. Once you’ve sent your return/exchange request, you will receive a response within 1 business day with the return authorization number (RA#) and return instructions.

7. Items are to be shipped back by you within 5 business days of receiving return authorization with the RA# written on the outside of the box to:

J.A. Uniforms Inc.

12323 SW 132nd Court

Miami, FL 33186-6477

8. A credit memo will be emailed within 3 business days from receipt of the items and approved inspection.

    A credit memo will not be issued for the following:

         •  Items sent back without return authorization

         •  Items sent back outside of the 5-business day time frame from return authorization

         •  Items that do not pass inspection

J.A. Uniforms is not responsible for providing a shipping account number or label for items returned to us without return authorization or items that do not pass inspection. J.A. Uniforms will hold the items for 14 business days until a shipping account number or label is provided by you. After 14 business days J.A. Uniforms will discard of the items.

If you have any questions, email [email protected] for assistance. We appreciate your business!